Sunday, November 23, 2008

The Allergy Grocer

This is a website I was pointed to by the nurse at our allergist's office (who also has to deal with multiple food allergies in her home).

http://allergygrocer.com

Their list of products was unbelievable - I felt like a kid in a candy store. I started ordering and couldn't stop. Not long into my order, I realized it was getting a bit expensive so I decided to stop for the time being. Happy with my order (on a Sunday night I must add), I proceeded to the check out. I ordered a few frozen items (which them mentioned that they only ship at the beginning of the week so that they don't get stuck in the mail), chose my delivery options and found out that I was about to be charged over $200 for $97 of food!!! I couldn't believe it! The site didn't give you this information before you confirmed the order and there was no way to go back! I quickly emailed them that I wanted to cancel the frozen items and stick to the rest of the order (which would have only been $20 for shipping). I didn't hear anything back on Monday morning, so I quickly called them. Thank goodness I did as they say they didn't see my email and were getting my order ready. The woman I spoke to was very nice and told me that I could get it sent by a cheaper ground option since I lived in MA (they're located in MD) which wasn't available or mentioned on the website. I chose that instead and received everything a couple of days later. I mentioned that they website should tell you the shipping price before confirming, but she didn't say much other than my credit card would be credited for the difference in the shipping. I've learned my lesson, if I'm going to order from them again, I'm going to call them :)

Household ratings:
selection of items: 9/10
website ease of use: 5/10
prices: 1/10 (items are expensive and that's not including the additional shipping)
overall: 5/10